Privacy Policy

1. Introduction

Kelvi ("we", "us", "our") operates the kelvi.in platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Business information (company name, website)
• Content you upload to build your knowledge base
• Usage data and analytics from your deployed widgets

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve user experience

4. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest. We retain data only as long as necessary to provide our services or as required by law.

5. Third-Party Services

We use trusted third-party services including Google Firebase for authentication and Google Cloud for AI capabilities. These services have their own privacy policies governing how they handle data.

6. Cookies

We use cookies to maintain session state and improve your experience. You can control cookie preferences through your browser settings or our cookie consent banner.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@kelvi.in.

8. Contact

For privacy-related questions, email us at support@kelvi.in.